Frequently Asked Questions

Find answers to common questions about ordering, shipping, returns, and more. If you don't see your question here, feel free to contact us!

Ordering & Payment

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are securely processed through encrypted payment gateways.

Is it safe to shop on your website?
Absolutely! We use industry-standard SSL encryption to protect your payment information. We do not store credit card details on our servers.

Do you charge sales tax?
Yes, applicable sales tax will be calculated and displayed at checkout based on your shipping address and local tax regulations.

Are there any hidden fees?
No! The price you see at checkout is the final price. We do not charge hidden handling fees, processing fees, or surcharges. All purchases are one-time transactions with no recurring subscriptions.

Shipping & Delivery

How long does shipping take?
Orders are processed within 1-3 business days. Standard shipping to the United States takes 7-14 business days. Total delivery time is typically 8-17 business days (processing + transit).

Do you offer free shipping?
Yes! We offer FREE shipping on all orders $35 and above. Orders under $35 have a flat shipping rate of $8.99.

Do you ship internationally?
We currently ship within the United States only. We do not offer international shipping at this time.

Will I receive tracking information?
Yes! All orders include full tracking. You'll receive a tracking number via email once your order ships.

Where do you ship from?
To provide the best value and selection, we partner with trusted fulfillment centers that ship products directly to you. This allows us to offer premium quality at competitive prices while maintaining a diverse product catalog.

Returns & Refunds

What is your return policy?
You have 30 days from delivery to request a return. Items must be unused, in original condition, with tags and packaging.

How do I start a return?
Contact us at info@eunicestouch.com or call (816) 301-7128. We'll provide return instructions and authorization.

Who pays for return shipping?
Customers are responsible for all return shipping costs. We recommend using a trackable shipping method. Return shipping costs are non-refundable unless the item received was defective or incorrect.

Are there any restocking fees?
Change-of-mind returns are subject to a 15% restocking fee. No restocking fee applies when an item arrives damaged or defective, or when we send the wrong item.

What items cannot be returned?
Made-to-order or customized products, items marked as final sale, and products that have been used or altered cannot be returned.

How long does it take to get my refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days after inspection to your original payment method. Depending on your bank, it may take an additional 5-10 days to appear in your account.