Refund policy
RETURNS & REFUND POLICY
Last updated September 10, 2026
We want every order from Eunice’s Touch to arrive as expected. This policy explains when a return is available, how to request one, and when a refund is issued.
| RETURN WINDOW | RETURN SHIPPING | RESTOCKING FEE | REFUND TIMING |
| 30 days | Paid by customer* | 15% for change of mind | 5–7 business days |
*Eunice’s Touch covers return shipping when we sent the wrong item or the item arrived damaged or defective.
1. Return window
You may request a return within 30 calendar days after tracking shows that your order was delivered. Requests received after that period are not eligible unless required by applicable law.
2. Return eligibility
To qualify for a return, the item must be:
- Unused, unworn, unwashed, unopened, and in the same condition in which it was received;
- In its original packaging, with all tags, accessories, instructions, and seals intact; and
- Accompanied by the order number or other proof of purchase.
Items that show wear, use, alteration, damage after delivery, missing parts, or removed hygiene seals may be declined or may receive a reduced refund where permitted by law.
3. A return authorization is required
Before sending anything back, email info@eunicestouch.com with your order number, the item you wish to return, and the reason for the return. If the item is damaged, defective, or incorrect, include clear photos of the item, packaging, and shipping label.
If the return is approved, we will provide return instructions and the designated return address. Because our products may ship from different fulfillment partners, the correct return destination may vary by item.
Do not return an item to the sender address on the package, to the carrier, or to the business address shown in this policy unless our written return instructions specifically direct you there. Unauthorized returns may not be received or processed.
4. Return shipping and proof of return
For change‑of‑mind returns—including items that are no longer wanted or needed—the customer is responsible for all return‑shipping costs. Use a trackable shipping service and keep the receipt and tracking number until the return is complete.
A return is not considered received until tracking confirms delivery to the designated return location. Eunice’s Touch is not responsible for return packages that are lost, misdirected, refused, or damaged in transit.
5. Cancellations after tracking is issued
Cancellation requests submitted before tracking is issued are not guaranteed because order processing may begin immediately.
Once tracking has been issued or the order has entered shipment, the order cannot be canceled or refunded simply because it is no longer wanted or needed. The order must be delivered and then returned through the authorized return process described above.
Refusing delivery, requesting carrier interception, or allowing a package to be returned to sender does not automatically qualify the order for a refund. Any refund will be considered only after the merchandise reaches the designated return location and is inspected.
6. Restocking fee and non-refundable charges
Approved change‑of‑mind returns are subject to a 15% restocking fee, deducted from the merchandise refund. Original shipping charges, expedited‑shipping fees, and return‑shipping costs are non‑refundable unless the return resulted from our error or applicable law requires otherwise.
The restocking fee does not apply when the item arrived damaged or defective, or when Eunice’s Touch sent the wrong item.
7. Inspection and refunds
Refunds are not issued before the returned item is received and inspected. After the return arrives, we will confirm whether it meets the eligibility requirements and notify you of the decision.
If approved, the refund—less any applicable restocking fee and non‑refundable charges—will be sent to the original payment method within 5–7 business days after inspection. Your bank or payment provider may require additional time to post the credit.
If the returned item does not meet this policy, we may deny the refund or reduce it to reflect loss in value, where permitted by law. If requested, the customer may be responsible for the cost of sending an ineligible item back.
8. Damaged, defective, or incorrect items
Inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, contact info@eunicestouch.com as soon as possible and within 30 days of delivery. Include the order number and clear photos so we can review the issue.
When a claim is approved, Eunice’s Touch may offer a replacement or a full refund. No restocking fee applies, and if a return is required, we will provide a prepaid return label or other return instructions.
9. Items that cannot be returned
The following items are not eligible for change‑of‑mind returns unless they arrived damaged, defective, or incorrect:
- Items that have been used, worn, washed, altered, opened, or damaged after delivery;
- Personalized, customized, or made‑to‑order items;
- Gift cards and downloadable or digital products;
- Personal‑care or hygiene‑sensitive items after the protective seal has been opened; and
- Items clearly marked “Final Sale” at the time of purchase.
10. Exchanges
We do not guarantee direct exchanges because inventory and fulfillment locations can change. The fastest option is to complete an approved return and place a new order for the preferred item. Any new order is charged separately.
11. Fraud, abuse, and policy misuse
Eunice’s Touch reserves the right, consistent with applicable law, to deny or limit a return, refund, replacement, or future purchase when we reasonably suspect fraud, abuse, misrepresentation, altered evidence, an empty or substituted return, repeated excessive claims, or other misuse of this policy.
We may request additional information needed to verify an order or claim. Nothing in this policy limits any non‑waivable consumer rights provided by applicable law.
12. Contact us
To request a return authorization or ask a question about this policy, contact:
| Business | Eunice’s Touch |
| info@eunicestouch.com | |
| Phone | (816) 301-7128 |
| Business address | 1200 Lake Saint Louis Blvd, Unit 322, Lake Saint Louis, MO 63367 |
Please do not mail a return to the business address unless your return authorization specifically identifies it as the designated return location.